**1. Refund Policy:**
At DGL GAMES LTD, we strive to provide you with the best gaming and digital software experience. We understand that sometimes situations may arise where you need a refund for your purchase. Please review our refund policy below:
**1.1 Digital Downloads:**
Due to the nature of digital downloads, all sales of games and digital software are considered final and non-refundable once the download or activation key has been issued. Exceptions may be considered on a case-by-case basis for technical issues that prevent successful installation or activation. To request an exception, please contact our customer support within 7 days of purchase with detailed information about the issue.
**1.2 Pre-Orders:**
Pre-orders are eligible for a refund if requested before the official release date of the game or software. Once the product is officially released, our standard refund policy for digital downloads applies.
**1.3 Incorrect Purchases:**
If you accidentally purchase the wrong game or software, please contact our customer support within 24 hours of purchase. We may be able to assist you in making the correct purchase or providing a store credit.
**1.4 Special Circumstances:**
In exceptional cases, such as proven cases of fraud or unauthorized transactions, we will investigate and consider issuing a refund. Please contact our customer support as soon as you notice any unauthorized activity on your account.
**2. Return Policy:**
At DGL GAMES LTD, we sell digital products that are non-physical and do not require physical return. Once a digital product has been downloaded or activated, it cannot be returned. However, if you encounter technical issues with your purchase, please refer to our refund policy (section 1.1) for further instructions.
**3. Contact Information:**
If you believe you are eligible for a refund based on the criteria mentioned above, please contact our customer support team as follows:
– **Email:** support@dglgames.com
Please provide the following information when contacting customer support:
– Order number
– Name and email address used for the purchase
– Detailed description of the issue
**4. Changes to the Policy:**
DGL GAMES LTD reserves the right to modify or update this refund and return policy at any time. Any changes will be posted on our website, and the revised policy will apply to purchases made after the policy update.
By making a purchase on our website, you agree to abide by this refund and return policy.
Last Updated: 24-08-2023