Shipping & Delivery Policy
At DGL Games, we specialize in the sale of digital products that are delivered instantly via email. As such, no physical shipping is required for any of our products.
🔄 Delivery Method
Once your payment is successfully confirmed, your digital code(s) will be delivered:
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✅ Directly on-screen after checkout
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✅ By email to the address provided during purchase
Please make sure your email is correct before completing the order. If you do not receive your code within a few minutes, please check your spam or junk folder.
⏱️ Delivery Time
All our products are delivered instantly and automatically, 24/7. In rare cases, if there’s a delay due to system checks or technical issues, delivery may take up to 15–30 minutes.
If your product has not arrived within this timeframe, feel free to contact our support team and we’ll assist you as soon as possible.
🌍 Region Restrictions
Some digital products may have region restrictions or require activation in a specific country or platform (e.g., Steam, PlayStation Network, Xbox Live).
Before purchasing, please read the product description carefully to ensure compatibility with your account or region. We are not responsible for purchases made without checking region restrictions.
🛑 Failed Deliveries
If a product cannot be delivered due to incorrect email input, technical error, or invalid payment, we will reach out to you to resolve the issue. Please note: we do not resend keys for already activated or misused codes (see our Return Policy).
📨 Didn’t Receive Your Code?
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Check your spam/junk folder.
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Make sure your email was entered correctly.
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Wait a few minutes in case of a system delay.
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Contact us at [email protected] if the issue persists.
We’re here to help and make sure you get your product!